Section reference · member desk

The member desk

Two ways in, both of them to the same small team at LIFE EXTENSION FOUNDATION BUYERS CLUB, INC.: ring +1 (224) 348-7369, or write to hello@conscioushealingclub.com.

The desk works Monday to Friday, 9am to 5pm Eastern. Anything written that arrives outside those hours is answered the next working day. Whichever way you come in, the exchange is written up against your member record, so when you return to a matter weeks later nobody asks you to explain it from the beginning.

Call +1 (224) 348-7369 Write to the desk

Where to reach the desk

By telephone: +1 (224) 348-7369, Monday to Friday, 9am to 5pm Eastern
By email: hello@conscioushealingclub.com, at any hour
Answered within: One working day
By post: LIFE EXTENSION FOUNDATION BUYERS CLUB, INC., 3600 W Commercial Blvd, Fort Lauderdale, FL 33309, US
Stop texts immediately: Reply STOP to any message, or use the removal form

Section 01

What to have to hand

None of this is compulsory. It just turns a three-message exchange, or a second phone call, into one.

Your order number, or the delivery address if the number is lost. Either is enough to find the record.
What you would like to happen. A return, a replacement, a label read out, a lot number checked, a membership cancelled.
For a damaged parcel, a photograph of the box and the bottles as they arrived. It settles the carrier claim without a second exchange.
For a label question, the item and the count. Two counts of the same item can carry different other-ingredients lines.
For anything about text messages, the mobile number in question, so the desk acts on the right record.

Section 02

What the desk can and cannot do

Can look up an order, a lot and an expiry: Including exactly which lot shipped to you and whether a certificate of analysis exists for it, who issued that certificate and what it covers.
Can read out a full Supplement Facts panel: Line by line, including the other-ingredients line, before you order rather than after.
Can start a return or a replacement: Same working day, within the 90-day window, opened or unopened, with no restocking charge and no interview.
Can cancel a membership and refund it: In full inside the first 30 days of a term, whether or not you have ordered during them.
Can remove a mobile number from the text programme: Immediately, on request, without asking why. Replying STOP to any message does the same thing.
Cannot tell you what to take: Nor whether something is safe alongside your prescriptions, nor what any result of yours means. Nobody here is your clinician and the desk is instructed to say so rather than guess.
Cannot make a health claim: If a member asks whether an item treats a condition, the honest answer is that it is a dietary supplement and it does not, and that is the answer the desk gives.

Section 03

How long things take

Typical time to resolve, from the desk receiving it
Request	Typical time
Telephone answered	During Monday to Friday, 9am to 5pm Eastern, by someone who can see your record
First reply to any written enquiry	Same day within Monday to Friday, 9am to 5pm Eastern, otherwise the next working day
Return instructions issued	Same working day
Refund reaching your card	5 to 10 business days after the parcel arrives back
Replacement despatched	Next business day, at the club's cost, where the club was at fault
Mobile number removed from texts	Immediately, though a message already queued may still arrive
Data access or deletion request	Acknowledged within 2 business days, completed within 30 days

Section 04

Text notices

Optional, marketing only, and nothing to do with placing an order. You can add a number here or leave this section alone entirely.

Marketing messages only. Club offers, catalogue additions and membership news.
Order updates never go by text. Confirmations, receipts and tracking are always emailed.
Up to 6 messages per month; frequency varies. Message and data rates may apply.
US mobile numbers only, 18 and over.
Reply STOP on any message and they end. Reply HELP if you need help.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Not a condition of any purchase and not a condition of membership. See the Privacy notice and Membership terms.

Already on the list and want off? Use the removal form, reply STOP to any message, or ring +1 (224) 348-7369 and ask.

Join the text notices list

Optional. No charge, and this is not a purchase.

First name

US mobile number Ten digits, mobile only. For example: (954) 555-0148

Anything you would like the desk to know Optional. This is not the place for anything urgent about an order.